Welcome to Queen House!
These terms and conditions govern your use of the Queen House website and services. By accessing and using our website, you agree to abide by these terms. Please read them carefully.
● Queen House offers a wide range of authentic Thai and Korean beauty products through both our online platform and retail locations in Bahrain. These terms apply to all products, services, and interactions with Queen House, whether online or in-person.
● By using our services or placing an order, you agree to these terms and conditions.
● We strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we cannot guarantee that all details are entirely error-free.
● Product Availability: All products are subject to availability. If a product becomes unavailable after your order is placed, we will notify you and provide alternative options or issue a refund.
● Pricing: Prices are subject to change without prior notice. We reserve the right to modify pricing, product availability, and specifications.
● Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel or refuse an order for any reason, including but not limited to product unavailability, suspected fraud, or incorrect information provided.
● Payment Methods: We accept a variety of secure payment methods, including credit cards, debit cards, and other electronic payment systems available on our website.
● Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This email confirms that we have received your order, not that it has been processed or shipped.
● Delivery Locations: We offer delivery services across Bahrain. Shipping costs and delivery times will be calculated at checkout, based on the destination.
● Processing Time: Orders are typically processed within 1-2 business days. Delivery times vary depending on your location and the delivery method selected.
● Shipping Delays: While we strive to fulfill all orders on time, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. We are not responsible for any such delays.
● Return Policy: We accept returns of unused, unopened products within 14 days from the date of purchase. To be eligible for a return, the product must be in its original packaging and condition.
● Refund Process: Once a return is approved, the refund will be issued to the original payment method. Please allow 5-7 business days for the refund to be processed.
● Non-returnable Items: Certain items, such as opened or used products, may not be returned for hygiene and safety reasons. Please refer to our return policy on the website for more details.
● Privacy Policy: We are committed to protecting your personal information. By using our website, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
● Data Security: We use industry-standard security protocols to protect your information during transactions. However, please be aware that no method of electronic storage is 100% secure.
● All content on the Queen House website, including logos, images, text, graphics, and product designs, is the intellectual property of Queen House and is protected by copyright and trademark laws.
● Unauthorized Use: Any unauthorized use of our intellectual property is strictly prohibited. This includes copying, modifying, or distributing any content without express written permission from Queen House.
● No Liability for Loss or Damage: Queen House is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of data, revenue, or profits.
● Product Use: We are not responsible for any adverse reactions to products. It is the customer’s responsibility to perform a patch test before using any cosmetic or skincare products.
● These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any disputes will be resolved in the courts of Bahrain.
● Queen House reserves the right to update or modify these terms and conditions at any time without prior notice. All updates will be posted on this page, and it is your responsibility to review them periodically.
By using our website, placing an order, or engaging with our services, you agree to these terms and conditions. If you have any questions or concerns, please feel free to contact us.
BHD - Bahrain Dinar 
KWD - Kuwaiti Dinar 
OMR - Omani Rial 
QAR - Qatari Riyal 
AED - Emirati Dirham 
SAR - Saudi Riyal 
